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Retention & Success
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Learn how we maintain a 95% average learner retention rate
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Contact us
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EMPOWERED SUPPORT
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Learner success drives institutional progress.
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The path from enrollment to graduation is rarely linear. Work, family, academic demands, and administrative hurdles can interrupt progress — at any point. Improving retention requires a clear view of where learners encounter friction and the capacity to respond before challenges become withdrawals. We work alongside institutions to strengthen those capabilities.
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STRATEGICALLY FOCUSED
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Your goals. Our support.
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Every academic partner has different resources and retention priorities. When learners leave before completing their programs, institutions can lose momentum. For institutions, a high drop-out rate can:
- Undermine enrollment growth
- Limit program sustainability
- Reduce the ROI made in attracting and enrolling students in the first place
Together, we can build a tailored learner engagement strategy that fits the institution and helps more students persist.
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DATA DRIVEN
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Built around your institution
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Our retention and success services are data-driven and designed to complement your existing teams, technology, and processes. Whether you need focused support for a program or added capacity across a portfolio, we adapt to the work in motion.
Oue strategic approach is designed with the flexibility to complement existing capabilities, identify challenges early, and respond effectively.
Oue strategic approach is designed with the flexibility to complement existing capabilities, identify challenges early, and respond effectively.
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Our 95% learner retention rate isn’t luck. It’s strategy in action.
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Analyze the learner journey
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We work with your teams to understand your learners, programs, retention goals, current support model, and points of friction across the whole student journey.
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Build the support strategy
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We define where additional expertise and capacity can make a difference. Then establish communication plans, engagement strategies, and processes to support them.
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Expert advisors engage learners
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Our student success teams provide proactive, personalized guidance to help learners navigate challenges, stay engaged, and continue progressing.
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Measure and optimize
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We use engagement and performance insights to see what's working and refine our approach. There are always new opportunities to strengthen retention.
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WHAT WE OFFER
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Student support that gets results
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Our expert student success advisors provide a consistent source of guidance throughout the learning journey, helping students navigate challenges and remain focused on their goals.
- Dedicated, individualized learner support
- Personalized communication plans
- Support navigating processes and resources
- Guidance through key milestones and transitions
- Encouragement and coaching to support persistence
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HOW WE CONNECT
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Proactive learner engagement
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We maintain regular contact throughout the student journey, helping learners address challenges before they become reasons to withdraw and providing support when motivation or engagement starts to decline.
- Proactive, timely outreach
- Ongoing learner engagement
- Personalized interventions
- Re-engagement of high-priority learners
- Persistence-focused communications
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WHY IT WORKS
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Data-informed retention strategies
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We use learner and engagement data to help identify where additional support may be needed. We pair those signals with the expert judgment of our student success teams and prioritize outreach accordingly.
By combining these insights with the knowledge of our student success teams, we can tailor interventions around the individual and continually improve the approach.
- Identification of at-risk and high-priority learners
- Engagement and progress monitoring
- Targeted interventions and communications
- Retention performance insights
- Continuous optimization based on learner behavior and outcomes
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As the students embark on their educational journey, our expert student success team is with them every step of the way to help them achieve both academic and professional growth.”
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— Darlene P., Senior Vice President of Enrollment and Retention, Boundless Learning
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FAQs
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How does Boundless Learning help improve student retention?
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We take a proactive approach to retention. Our student success teams maintain regular contact with learners, monitor engagement and progress, and provide personalized interventions when additional support may be needed. The goal is to help learners overcome challenges, maintain momentum and continue progressing toward graduation.
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What support do student success advisors provide?
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Student success advisors provide personalized guidance throughout the learner journey. Depending on the needs of the institution and program, this can include helping learners navigate processes and resources, plan around key milestones, manage challenges and stay motivated and engaged with their studies.
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How do you identify learners who may need additional support?
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We use engagement and progress data alongside insights from our student success teams to identify at-risk and high-priority learners. This helps us prioritize outreach and provide timely, personalized support rather than relying on learners to ask for help themselves.
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Can Boundless Learning work with our existing student support team?
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Yes. Our services are designed to complement the capabilities you already have in place. We can work alongside your internal student success, academic and administrative teams, providing additional expertise and capacity where it is most valuable.
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Do we need to replace our existing technology or systems?
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Not necessarily. Boundless Learning can work with your existing technology ecosystem, systems and workflows. We focus on integrating our support with your institutional environment rather than requiring you to replace your existing infrastructure as part of the service.
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Can we use retention and success services without outsourcing the full learner lifecycle?
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Yes. Retention and Success is available as a modular, fee-for-service solution, so institutions can access targeted support without committing to a full-service model. It can also form part of an integrated learner lifecycle strategy alongside higher education marketing and enrollment management.
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Can the service scale across multiple programs?
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Yes. Our model can support individual programs or scale across a broader online portfolio. We work with institutions to understand their programs, learners and existing support capabilities before developing an approach aligned with their priorities.
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How do you measure the effectiveness of retention strategies?
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We use engagement and performance insights to understand how learners are progressing and how retention strategies are performing. These insights can inform ongoing optimization, with outcomes such as term-to-term progression, avoidable withdrawals and graduation providing important measures of longer-term success.
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EMPOWERED PARTNERSHIPS
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Ready to empower more learners?
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Whether you’re addressing a specific retention challenge or seeking to strengthen support across the learner lifecycle, we’ll work with you to build an approach around your institution’s goals.
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