Meet Lauren Gomez, Vice President of Technology and Innovation at Boundless Learning. Lauren has more than 20 years of experience as a leader and strategist in the educational technology industry. She holds an M.A. in Psychology from New School University, supporting her expertise in technological strategy, team dynamics, and organizational change.

In previous roles, she directed large-scale initiatives across various platforms, including CRM, Identity, Cloud, and Global Technology Services.

Lauren sat down with us to discuss her current role, goals, outlook on Artificial Intelligence, and more.

“As Vice President of Technology and Innovation at Boundless Learning, I lead the strategy and execution of our technology initiatives, ensuring alignment with our mission to deliver exceptional online learning experiences.

My focus is on developing and investing in scalable, secure, and innovative solutions that empower our partners — from prestigious universities to forward-thinking corporations — and enhance the educational journey for their learners. That includes leading our digital platforms, integrating emerging technologies, and driving strategies that increase learner engagement.”

“My long-term goals center around helping partners deliver high-quality online programs while improving efficiency through technology. At Boundless Learning, we’re evolving beyond traditional OPM services by expanding our educational technology product suite and building flexible, tech-driven solutions that meet partners where they are.

A key part of that strategy is leveraging AI to personalize learning, strengthen student support, and streamline enrollment so that institutions can attract and retain more learners with less friction.

We're also focused on integration — making our technology easier to plug into existing university systems, reducing complexity, and accelerating impact. By improving the digital learning experience from end-to-end, we help partners reach new student populations and stay competitive in an increasingly crowded market.”

“We stay ahead of the curve in emerging EdTech trends, especially those using artificial intelligence, by taking a proactive, thoughtful, and strategic approach to innovation. We view AI not as a standalone solution, but as a powerful tool that when integrated wisely can significantly enhance the online learning experience.

AI has the potential to fundamentally change how people learn, engage, and succeed in online programs. For instance, AI-driven personalization allows institutions to deliver content that adapts to each learner’s needs, helping them stay on track and improving retention rates. It also enables earlier identification of at-risk students, automation of administrative tasks, and enhanced student support services.

That said, we’re clear-eyed about the role of technology. At Boundless Learning, we’re committed to keeping personal connection at the heart of education. Our approach to AI is designed to enhance — not replace — the work of advisors, faculty, and support teams. In addition, every solution we implement is carefully evaluated for how well it integrates into existing systems, supports long-term goals, and delivers measurable value to our partners and their learners.

In short, we believe AI and other emerging trends can absolutely transform the future of learning, but only when deployed with purpose, care, and a deep commitment to student success.”

“Personally, I view AI as a tool with incredible potential, but only if it’s guided by strong values. I’m drawn to technologies that empower people. As a leader, I believe in asking not only what AI can do, but what it should do in the context of education. That means prioritizing ethical use, transparency, and meaningful outcomes for students and educators.

Professionally, my goal is to integrate AI in ways that support better decision-making, reduce operational burdens, and ultimately improve the learner's experience. At Boundless Learning, I encourage our teams to explore AI through a lens of empathy and responsibility, ensuring technology serves human needs — not the other way around.”

“Boundless Learning supports universities across the entire online student lifecycle — from marketing and enrollment to retention — using advanced technology to drive impact at every stage. Our services are purpose-built to help institutions reach more prospective learners, convert them into enrolled students, and keep them on track to graduate.

We also collaborate with faculty and academic teams to strengthen the quality of online programs through thoughtful learning design. Our team works directly with academic leaders to shape online programs that are both effective and aligned with their institutional goals. By bringing together the right technology and instructional design, we help universities deliver programs that stand out in a competitive market.

Beyond direct services, we also provide higher education leaders with ongoing guidance, insights, and research to help them stay informed about emerging trends. Our partners benefit from the power of cutting-edge technology without needing to implement or manage it themselves. They rely on us to stay ahead of the curve and deliver results.”